Returns and Exchanges
Incorrect Item: If you received an incorrect item because of a mistake we made, no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
All return claims of any kind must be returned to Pete's Cycle Co., 7511 Belair Road, Baltimore, MD 21236 within (10) ten days of receipt of merchandise. If the claim is due to damage or shortage, you must keep the package and packaging for the carrier (UPS) to inspect. If we do not receive the items in the allotted time period, your package will be refused.
Each item must be returned in its new, original, unused, unworn, undamaged condition with no marks on the original packaging and with all tags, labels, documentation and protective covers intact. The manufacturers will not accept damaged packaging from Pete's Cycle Co. Damaged packaging may void your return and the item will be shipped back to you at your cost.
All returns are subject to inspection for damage, misuse, or improper packaging. It is the sole discretion of Pete's Cycle Co. to either provide a replacement, issue a credit, or return the item to you.
In the event of a damaged or defective item Pete's Cycle Co. must be notified within (3) three days of your receipt of the item. Damaged return claims must be returned to Pete's Cycle Co. within (10) ten days of receipt of merchandise. Please include a brief but accurate description of the damage to the item. Damaged items may only be exchanged for the exact item without exception.
All our manufacturers charge us a 20% restock fee. In turn we must pass these charges on to you, unless item is damaged or the error is the fault of Pete's Cycle Co.
If you ordered the wrong item or the apparel you ordered does not fit, EXCHANGES are welcome. APPAREL may be exchanged (1) one time for an item of equal value. Shipping charges back to us will be the customer's responsibility. HARD PARTS may also be exchanged, but for a 20% restock fee and ALL shipping charges will be the customer's responsibility. (Exchanges MUST be within (10) ten days receipt of item.
NO RETURNS OF ANY KIND ARE ALLOWED ON ELECTRICAL PARTS, MANUALS, OR TOOLS, PARTS UNDER $10.00 ARE ALSO NOT ELIGIBLE FOR RETURN.
In the event of an item cancellation or item change after the order has been processed, all to the above return policies will apply. These include but are not limited to a 20% restock fee. In most cases the items have already been ordered and shipped from the manufacturer and can not be canceled. PLEASE BE SURE THAT YOU ACTUALLY WANT AN ITEM BEFORE YOU ORDER IT.
Backordered items may be canceled without penalty, but all other canceled items on that order may be subject to a restocking fee.
ALL RETURNS WILL BE SHIPPED BACK TO THE CUSTOMER REGULAR GROUND REGARDLESS OF HOW THE INITIAL ORDER WAS SHIPPED.
When returning your items please include a copy of the original sales invoice that was packaged with your parts.
